TERMS AND CONDITIONS
Hoze Hydraulics are happy to offer an exchange, store credit or refund for a change of mind or if the items are not as you expected. However, the receiver must notify Hoze Hydraulics by email within 24 hours of their intent to return and all items must be returned within 7 days of receipt of delivery. All costs to return the item must be paid for in full by the recipient of the goods. Hoze Hydraulics will not cover any costs to return the goods to us. Where a product is within the returnable period and Hoze Hydraulics has been notified, we will issue a full refund of the original purchase price of the product/s only, this will exclude any postage or freight charges to originally deliver the goods to you. Returned goods must be in their original packaging including any accessories and documentation and be in new condition – there must not be any scratches or marks or signs of wear. Please note: there are no refunds, exchanges or credit notes on sale items or promos/promocodes.
All orders are subject to acceptance and availability. If an order is received that cannot be filled, Hoze Hydraulics will refund the customer for that item. Hoze Hydraulics offers products for sale that are in stock and available for dispatch unless otherwise stated. However, we may be waiting for shipments from our suppliers. Consequently, our delivery times are subject to change. Items received into stock may be pre-allocated to satisfy advance payment orders which receive priority. Production and delivery dates are an estimate only and may change at any time. We will endeavour to keep you updated throughout the process however we cannot be held liable for unforeseen delays.
We will do our best to respond to you within 24 hours, during business hours, Monday to Friday. During sale times we may take a little longer to reply as we are a tiny team so please bear with us.
If for any reason you believe that your goods have been damaged in transit please contact us immediately. Please include images of the damaged item. We are unable to process any damage claims without images.
We pride ourselves on the quality of our items therefore Hoze Hydraulics (ABN 16 950 534 190) warrants to the Customer that for 6 months from the original date of supply by Hoze Hydraulics the Goods will be free from defects in materials and/or workmanship when used in accordance with our Standard Warranty Terms and Conditions and normal ware and tare.